Shipping policy
This Shipping Policy outlines the details and terms regarding the shipment of your orders from our Shopify store.
1. Fulfillment Time: Our average fulfillment time is between 2 and 7 business days. This includes processing your order, packaging it, and handing it over to the shipping carrier. Please note that this timeframe does not include weekends, public holidays, or any unexpected delays.
2. Shipping Methods and Timeframes:
a. Domestic US Shipping: We offer domestic shipping within the United States. The estimated delivery time for domestic orders is typically between 2 and 9 business days, depending on your location and the shipping method chosen during checkout.
b. International Shipping: We also offer international shipping for customers outside of the United States.
Please note that international shipments may take longer to arrive due to customs clearance and other factors. The estimated delivery time for international orders is generally between 10 and 30 business days.
3. Shipping Costs: Shipping costs will vary depending on the product(s) you order, the destination, and the shipping method selected. To provide transparency and ensure clarity, the shipping costs will be calculated and displayed during the checkout phase. Please review the shipping cost information before finalizing your purchase.
4. Tracking Orders: Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. This will allow you to stay updated on the status and location of your shipment.
5. Customs, Duties, and Taxes: For international orders, please note that customs duties, taxes, and any other applicable fees imposed by the destination country are the responsibility of the customer. These charges may vary and are beyond our control. We recommend contacting your local customs office for more information on the regulations and fees specific to your country.
6. Lost or Damaged Shipments: We take great care in packaging your orders to ensure they arrive in excellent condition. However, in the unlikely event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and provide appropriate assistance.